Category: Travel

  • Accommodation booking scams

    As an accommodation provider displaying your property and contact details on the internet, you may be the target of internet scams in which people attempt to defraud you by posing as legitimate travellers or travel agents.

    These scams typically originate as emails from overseas sources. Some tell-tale signs that you may be dealing with a scammer include:

    • They will not refer to your accommodation title in their correspondence – that is because it’s a generic email sent out to masses of people
    • The email originates from a free email service like gmail.com or hotmail.com
    • They request stays that are quite lengthy – often one or two weeks
    • They are completely flexible with the booking dates
    • There is no request for pricing details or discounts – they are happy to pay whatever price you want to charge
    • They have no questions about the actual accommodation, facilities available, how to get there or attractions to see in the area
    • They claim to be from the U.K. and supply a phone number that begins with the U.K. country code of 44 followed by a string of numbers starting with 70. This is actually a personal forwarding number that can redirect the call to any phone anywhere in the world (known as a “UK global redirect”)

      The scammer may then employ a number of methods to defraud you of money.

      Money transfer scam

      You receive a booking and are asked to deduct from the supplied credit card the cost of accommodation, plus an extra amount (typically several thousand dollars) to cover other services they are booking as part of their trip. You will be given some excuse as to why they can’t pay for those additional services themselves, and you will be asked to send those extra funds to a third party via Western Union or a bank transfer.

      What may be happening is that you have been given stolen credit card details and you’re being tricked into transferring funds from it to the scammer directly (i.e. the cost of their supposed additional travel arrangements). When the real credit card owner eventually disputes the transaction and the payment is reversed, you will be required to make a full refund. This full refund includes the extra amount you charged for those additional travel arrangements, which is now in the hands of the scammer and which you have to fund out of your own pocket.

      To avoid these scams, only charge credit cards for just the services you are supplying, and never act as an intermediary by billing credit cards and transferring the funds to someone else.

      Booking cancellation scam

      You receive a booking and it is paid for using a credit card. The booking is cancelled shortly afterwards, and you are asked to refund some or all of the payment by sending the funds via a bank transfer or some other method.

      What may be happening is that you have been given stolen credit card details. However, the scammer is hoping that before you realise that, you have transferred your money into their own account.

      In cases like this, you should refund the credit card transaction back to the actual credit card that was initially used. Otherwise you will lose not only the money you billed to the credit card, but also the money you sent to the scammer.

      When accepting credit card payments, you may wish to enter the first 6 digits of the card into the Bank Identification Number database (see https://www.bincodes.com/bin-checker/) to check which bank issued the card and in which country. If someone portrays themselves as coming from one country and supplies credit card details issued by a bank in another country, then you should be very suspicious of their intentions.

    • Booking accommodation direct – is it really cheaper?

      Over the last few years, there has been a push in the Australian travel and tourism industry to encourage travellers to book their accommodation directly with the property owner or manager, rather than through an online booking agent. The advantages in doing so include:

      • Cheaper rates
      • Dealing directly with the provider makes it easier to reserve a particular room, satisfy any special requirements you may have, and handle cancellations or rescheduling directly
      • Instead of booking commissions (typically between 15 to 30 percent) being paid to overseas online travel agents, those commissions are retained by property owner, thus helping the local economy
      • Those booking direct may receive bonuses to reward them for this, such as free breakfast or free vehicle parking.

      While booking accommodation directly has many benefits, let us consider just the cost of the room and conduct a small experiment with online booking rates. Note that booking over the phone directly with a property may offer better rates, but for the purposes of this experiment, we shall limit ourselves to online booking only, either directly with the property’s own reservation system or an online travel agent like Booking.com.

      We shall try booking three very different holiday properties in Victoria on a weekend for two nights, from Friday 17th May to Sunday 19th May. We have chosen:

      1. A 5-star Melbourne city hotel with luxury rooms
      2. A family beach resort that offers holiday apartments
      3. A romantic mountain cottage retreat for couples

      Luxury hotel – The Langham Melbourne

      The Langham Hotel in Melbourne is one of the city’s most exclusive hotels and is consistently ranked by Tripadvisor as one of the top places to stay in the city, where opulence meets unparalleled service. It is situated in Southbank, across the Yarra River from Melbourne’s CBD.

      Choosing a superior king room for two adults, we were quoted a total of $740 ($370 per night) when using the hotel’s own reservation system on their official website. Choosing to book the same room via booking.com gave the exact same quote – $740.

      The verdict: same cost whether booking online direct or through an online travel agent.

      Online booking at The Langham Melbourne using booking.com
      Online booking at The Langham Melbourne using their own reservation service


      Family beach resort – Silverwater Resort

      One of Victoria’s most loved beach holiday destinations is Phillip Island. It is close enough to Melbourne to be within an easy drive, and far enough out of the city to feel like you are really on holiday.

      The gateway to Phillip Island is the tourist town of San Remo, which is located at the start of the bridge which goes across the water to Phillip Island. There are several cafes, restaurants and hotels in the town, and some lovely beaches in the area. However, the town is most famous for the daily pelican feeding on the main beach, near the jetty.

      One of the most family friendly places to stay at San Remo is Silverwater Resort. Spread out across this large property are 170 resort rooms and self-contained apartments. The resort’s many on-site facilities include an indoor and outdoor pool, tennis courts, jumping pillows, games room, gymnasium, extensive grounds to explore and a bar and restaurant.

      We have chosen a two bedroom apartment for a family of four – 2 adults and 2 children. Going through the reservation system on the resort’s official website, the total cost for two nights was quoted at $526. Using booking.com, this was reduced down to $518.

      Why is there an $8 difference? If you use an online booking website, they generally absorb credit card fees. However, if you book direct with Silverwater Resort, they charge you the credit card fees on top of the cost of the accommodation which is priced at the same rate at booking.com. It is quite surprising that Silverwater Resort is happy to give 15 to 30% of their revenue (between $77 and $155 for this specific booking) to booking.com, yet if you bypass the booking agent and book directly with them, thus meaning the resort gets to keep the $77 to $155 booking fee, they actually penalise you for this act of generosity and make you pay an $8 credit card fee.

      The small print on the booking page explains the credit card fee if you book online directly with the property. “Payments made with with Visa or Mastercard will incur a 1.5% surcharge, and Amex will incur a 3% surcharge. This surcharge is not displayed on your reservation it is added automatically when your credit card is processed.”

      The verdict: go through booking.com for a better rate than booking directly, due to the credit card fee.

      Online booking at Sliverwater Resort using booking.com
      Online booking at Silverwater Resort using their own booking system


      Mountain retreat – Forest Edge Cottage

      For those looking for seclusion and privacy in the mountains, but not too far from Melbourne, then Mount Dandenong is a great choice. Less than an hour’s drive from the city centre, the lush Dandenong Ranges are home to a number of romantic holiday cottages and we have chosen Forest Edge Cottage which is part of the Merrow Cottages group. This private holiday rental is suitable for couples and is an excellent weekend getaway.

      The managing booking agent for this property quotes a weekend stay at $620 ($310 per night). However, the rate on booking.com is significantly more, coming in at $700 for the weekend, or $350 per night.

      The verdict: book direct with the property for a much better rate than with online booking agents.

      Onlike booking at Forest Edge Cottage using booking.com
      Online booking at Forest Edge Cottage using their direct booking manager.

      The verdict

      Whether you book online directly with the property, or whether you use a third party online travel agent booking service like booking.com, the cost may sometimes vary. This depends specifically on the accommodation property chosen. Booking directly with the property may be cheaper in some cases, but in other cases it actually may be slightly dearer.

      To encourage direct bookings, we urge all property owners to ensure those booking through their official website and booking system are offered the same or cheaper rates than they advertise through third party online travel agents.

    • How to get to Wilsons Promontory from Melbourne

      Wilsons Promontory

      Wilsons Promontory is a peninsula at the southernmost tip of of Victoria that is surrounded by water on three sides and extends into Bass Strait.

      The Wilsons Promontory National Park covers around 50,000 hectares of this peninsula, consisting of stunning granite mountain peaks, beautiful beaches, lakes, forests and gullies.  It is home to a large population of wildlife including kangaroos, emus, echidnas, wombats and birdlife.

      Within the national park is the small town of Tidal River which has a visitor centre, general store and cafe.

      In order to get to Wilsons Promontory, there are a number of transport options available.

      By car

      One of the best ways of getting to Wilsons Promontory is to drive, so you have the flexibility of stopping at a number of interesting spots along the way.

      The driving distance from Melbourne’s CBD to the Wilsons Promontory town of Tidal River is just over 220 kilometres.

      Follow the Monash Freeway (M1) away from the city.  In order to get to the South Gippsland Highway, you can either take the South Gippsland Freeway (M420) exit, the Clyde Road (C407) exit, the Cardinia Road exit or the Koo Wee Rup Road (C422) exit.  All of those roads will eventually meet the South Gippsland Highway (M420) where you will need to turn left.  Follow the highway past the turn-off for Lang Lang until you reach the exit labelled Korumburra, Leongatha and Wilsons Promontory.  You will need to take this exit to remain on the South Gippsland Highway (A440), otherwise you will find yourself on the Bass Highway heading towards Phillip Island and Wonthaggi.

      Stay on the South Gippsland Highway as you pass through the towns of Korumburra, Leongatha and Meeniyan.  On the outskirts of Meeniyan, turn right onto Meeniyan-Promontory Road (C444) and follow this to Fish Creek where you will need to make a right turn in order to stay on the Meeniyan-Promontory Road (C444).  This road passes through Yanakie, which is located 6 kilometres from the entrance to Wilsons Promontory National Park.  Once inside the park, it is a further 25 minutes drive to Tidal River.

      The entire journey normally takes around 2 hours and 50 minutes if driving non-stop, although it is recommended to take at least a short break due to the duration of the trip.

      Driving directions from Melbourne to Wilsons Promontory

      By public transport

      The first step is to catch a bus to Fish Creek.  There is a V/Line bus service which runs between Southern Cross Station in Melbourne and Yarram, stopping at Fish Creek in front of the Fish Creek Hotel and BP service station.  This bus service runs 7 days a week, with extra services on weekdays.  See the V/Line bus timetable to Yarram via Fish Creek.

      Once in Fish Creek, a taxi or private transport service will be required for the final 55 kilometres of the journey to Tidal River as there are no public bus services to Wilsons Promontory.  Options include:

      • Butterfly Passenger Service.  This is a private driver hire transport service that is based in Foster and covers South Gippsland.  Operating 7 days a week, Butterfly Passenger Service offers reliable transport between Wilsons Promontory and connecting public transport services. Please note that if you are catching the bus from Melbourne, instead of getting off at the closest stop, which is Fish Creek, stay on the bus for an extra 12 minutes to Foster.  As Butterfly Passenger Service is based in Foster, it will be cheaper if they pick you up from there rather than Fish Creek. Phone them on 0411 334 236 or visit their Facebook page.
      • South Gippsland Regional Taxis. Based in Leongatha, they cover South Gippsland and can do trips to Wilsons Promontory on request.  Bookings in advance are essential to ensure you have connecting transport from Fish Creek.  Phone them on (03) 5662 4242.

      Join a tour

      A hassle free way of getting to Wilsons Promontory and exploring its many natural attractions is by joining a guided tour that departs from Melbourne.

      Bunyip Tours offer a full day excursion to Wilsons Promontory.  You are picked up from Melbourne early in the morning and return in the evening.  Your tour guide will take you on a number of activities which highlight the beauty of the area.  Enjoy bush walking, bird watching, wildlife spotting and even swimming if the weather and time permits.  See beautiful beaches, huge granite rock formations, eucalyptus forests and warm temperate rainforests.

      Wilsons Promontory day tour from Melbourne

      For those who want to see more of the area, Bunyip Tours also offer a 2 day Wilsons Promontory excursion which is combined with a day at Phillip Island.  See stunning surf beaches, the Koala Conservation Centre, The Nobbies and of course the famous nightly penguin parade.  Overnight accommodation on the island is provided, then the next morning you are driven to Wilsons Promontory to explore the highlights of the park on foot by joining the regular day tour.

      2 day Wilsons Promontory & Phillip Island tour

      Coming from Melbourne Airport?

      If you are coming to Melbourne by air, see our guide to transport between Melbourne Airport and the city centre.  Once in Melbourne’s city centre, choose from the above options to get to Wilsons Promontory.

    • Staying overnight at Melbourne Airport

      Melbourne Airport is Australia’s second busiest airport, transporting over 33 million passengers per year.  It is currently Victoria’s only international airport and is located at Tullamarine – 21 kilometres by road from Melbourne’s CBD.

      A very convenient advantage of Melbourne Airport is that the international terminal (T2) and all of the domestic terminals (T1, T3 and T4) are located next to each other, so you can easily walk between them.

      Do you depart on an early morning flight from Melbourne?  Do you fly into Melbourne late at night?  Or are you travelling a long distance to Melbourne Airport from regional Victoria or southern NSW and are after a good night sleep before your flight the next day?  Then staying overnight at Melbourne Airport may be just what you need.

      Within the grounds of Melbourne Airport are 3 hotels which are within easy walking distance of the airport terminal buildings.  They are Parkroyal, Holiday Inn and Ibis Budget.  Staying at one of these hotels will ensure you are relaxed and make it to your flight on time, or provide a relaxing night’s sleep after disembarking from your flight.

      Parkroyal Melbourne Airport – from $235

      Parkroyal Melbourne Airport

      Parkroyal is the perfect hotel to stay at if you want to be just a few steps from the airport terminal. It sits above the large multi-level short term car park and is directly linked to the terminal buildings via two pedestrian sky bridges.

      • 100 metres from the international terminal building
      • 276 guest rooms
      • Standard, superior, deluxe and family rooms
      • Restaurant – open daily for breakfast and dinner, weekdays for lunch
      • Cafe – open daily for coffee and light meals
      • Bar – open daily for drinks, bar meals and snacks
      • Room service food and refreshments
      • Fully equipped gymnasium
      • 12 metre indoor lap pool, heated spa, sauna and steam room
      • Business centre
      • Valet parking or self-parking at discount rates

      Phone: (03) 8347 2000
      Website: www.parkroyalhotels.com

      BOOK NOW – Parkroyal

       

      Holiday Inn Melbourne Airport – from $195Holiday Inn Melbourne Airport

      This hotel was Melbourne Airport’s first on-site accommodation option, originally known as Travelodge Tullamarine when it first opened back in 1970.  Now called Holiday Inn, it is located just opposite the multi-level long term car park, and is between 300 to 500 metres walk from the airport buildings, depending on the specific terminal.

      • 4 star rated property
      • 207 guest rooms
      • Superior rooms, executive rooms and spacious luxury suites
      • Day use rooms (up to 6 hours) from $99 (book by phone only)
      • All rooms are soundproofed from airport noise
      • Restaurant – open daily for breakfast, lunch and dinner
      • Bar – open daily for drinks and coffee
      • Room service food and refreshments
      • Kids stay and eat free (conditions apply)
      • Fitness centre with gymnasium
      • Outdoor pool
      • Business centre
      • Complimentary 24 hour shuttle service to the terminals
      • Park, Stay and Go packages available, providing free airport parking
      • Complimentary 24 hour shuttle service to the terminals

      Phone: (03) 9933 5111
      Website: www.holidayinnmelbourneairport.com.au

      BOOK NOW – Holiday Inn

       

      Ibis Budget Melbourne Airport – from $129Ibis Budget Melbourne Airport

      Ibis Budget offers excellent value accommodation for those who simply want somewhere cosy to sleep at an affordable price.  It is located just across the road from a BP service station and McDonalds.  The airport buildings are between 300 and 700 metres walk away, depending on the specific terminal.

      • 73 guest rooms
      • Rooms have either a queen bed, or 2 single beds and an overhead bunk
      • Private ensuite (small)
      • All rooms are soundproofed
      • Complimentary all you can eat buffet breakfast served daily
      • 24 hour check-in either via front desk (limited hours) or self-serve kiosk
      • Private on-site outdoor parking

      Phone: (03) 8336 1811
      Website: www.accorhotels.com

      BOOK NOW – Ibis Budget

       

    • How to get to the Great Ocean Road from Melbourne

      Great Ocean RoadThe Great Ocean Road is one of Australia’s most iconic coastal drives. It covers around 240 kilometres between Torquay in the east and the outskirts of Warrnambool in the west.

      The journey along the Great Ocean Road passes through several coastal holiday towns and showcases the natural beauty of this part of Victoria including rugged coastlines and rock formations, the famous 12 Apostles, beautiful beaches, lush rainforests, mountain scenery and native flora and fauna.

      If you are in Melbourne, there are several ways to reach the start of the Great Ocean Road at Torquay.

      By car

      Torquay, which marks the official start of the Great Ocean Road, is around 100 kilometres from Melbourne by road.

      Head west along the West Gate Freeway (M1), across the West Gate Bridge, and then this road becomes the Princes Freeway (M1) as it skirts around Werribee and the large city of Geelong.

      Take the Anglesea Road (C134) exit off the freeway and follow this road for around 14 kilometres until you reach the Great Ocean Road (B100). Turn left if you want to head into Torquay (5 kilometres away) or turn right to skip Torquay and head along the rest of the Great Ocean Road towards Anglesea.

      Driving a vehicle is one of the best ways to see the Great Ocean Road. You can stop at various towns you pass through, view the many lookouts on the side of the road, and take a few popular detours along the way, such as the Cape Otway Lighthouse, the Otway Fly tree top walk and a number of waterfalls.

      It is quite common to break the journey along the Great Ocean Road into several days, so as to get the most out of this scenic driving adventure. You can stay overnight at popular locations including Lorne, Apollo Bay and Port Campbell.

      Driving directions from Melbourne to the start of the Great Ocean Road

      If you don’t have your own car, consider hiring a vehicle to get the most out of your Great Ocean Road visit.

      Car hire – search for the best rates

      By public transport

      Getting to the Great Ocean Road by public transport involves a train journey followed by a bus trip.

      Catch a V/Line train from Southern Cross Station in Melbourne to Geelong. This journey will take approximately one hour. See the train timetable to Geelong.

      From Geelong Station, there are a number of bus services you can catch, depending on exactly where on the Great Ocean Road you want to travel to.  From Geelong to Torquay, it will take approximately 40 minutes.

      • McHarry’s No.50 bus – Geelong to Torquay and Jan Juc
      • McHarry’s No.51 bus – Geelong to Torquay and Jan Juc
      • McHarry’s Apollo Bay bus – Geelong to Torquay, Anglesea, Aireys Inlet, Lorne, Wye River and Apollo Bay
      • V/Line Warrnambool bus – Geelong to Torquay, Anglesea, Aireys Inlet, Lorne, Wye River, Apollo Bay, Lavers Hill, Port Campbell and Warrnambool.

      Join a tour

      A number of guided tours of the Great Ocean Road depart from Melbourne. Sit back and relax and you are driven to the start of the Great Ocean Road and then along this scenic iconic route, stopping off at a number of popular attractions along the way.

      The entire trip from Melbourne and back, usually going as far as the  12 Apostles, Loch Ard Gorge or Port Campbell, can be covered over one long day.

      As well as day tours to the Great Ocean Road, a number of organised activities are available, including surf lessons, sky diving, kayaking, snorkelling and scenic helicopter flights.

      Great Ocean Road tours & activities

      Coming from Melbourne Airport?

      If you are coming to Melbourne by air, see our guide to transport between Melbourne Airport and the city centre.  Once in Melbourne’s city centre, choose from the above options to get to the Great Ocean Road.

    • How to get to The Grampians from Melbourne

      Grampians National Park
      The Pinnacle Lookout

      The Grampians is one of Victoria’s most popular natural attractions. Located north-west of Melbourne, it encompasses a huge national park which surrounds a series of mountain ranges. Visitors can explore many walking tracks including the Grampians Peak Trail, enjoy panoramic views from lookouts, and visit several lakes and waterfalls. It is a great place to encounter Australian wildlife, native wildflowers and discover historic Aboriginal sites.

      At the heart of The Grampians is the tourist village of Halls Gap. Visitors will find shopping facilities, restaurants and a large concentration of accommodation options including caravan parks, holiday units, cottages and motels.

      The distance, in a direct straight line, from Melbourne to Halls Gap is about 230 kilometres. There are a number of ways to get to The Grampians from Melbourne.

      By car

      The journey from Melbourne’s CBD to Halls Gap is just over 250 kilometres.

      Head west along the West Gate Freeway (M1), across the West Gate Bridge, and take the Western Ring Road (M80) exit which is about 6 kilometres after the bridge. After travelling on the Western Ring Road for 4 kilometres, take the Western Freeway (M8) exit. Keep following this freeway which will skirt around Bacchus Marsh and the city of Ballarat. The Western Freeway will become the Western Highway (A8), and the first town you will pass through the centre of will be Beaufort. Drive a further 44 kilometres until you reach the larger town of Ararat. Turn off the highway and onto Ararat – Halls Gap Road (C222), following this road to a T-junction just on the northern outskirts of Halls Gap. Turn left into Grampians Road (C216) and after a few short minutes, you will arrive within the centre of Halls Gap.

      The entire journey will usually take around 2 hours and 45 minutes if you drive continuously. However it is recommended that you do not drive for more than 2 hours straight without taking a break.

      Driving directions from Melbourne to The Grampians

      By public transport

      Getting to Halls Gap from Melbourne using public transport requires the use of both train and bus services, however there are a couple of main options. Which one you choose may depend on how the timetables fit in with your personal travel plans.

      Option 1 – one train journey and two bus journeys

      Catch a V/Line train from Melbourne’s Southern Cross Station to Ballarat Station. This will take about 90 minutes, however some peak express services will complete the journey in a quicker time.

      Once in Ballarat, switch to a V/Line bus which goes to Ararat and Stawell. This section of the journey will take about 90 minutes.

      From Stawell, catch the Halls Gap bus which will have you arrive in the Halls Gap town centre within about 35 minutes.

      See the V/Line timetable which covers this entire travel option.

      Option 2 – one train journey and one bus journey

      Catch a V/Line train from Melbourne’s Southern Cross Station to Ararat Station. This will take between 2 hours and 10 minutes and 2 hours and 30 minutes depending on the time of day. See the timetable for the train to Ararat.

      Once you arrive in Ararat, catch the Warrnambool bus and get off 50 minutes later at Halls Gap.  See the timetable for the bus to Halls Gap.

      Join a tour

      Take the easy option when heading to The Grampians and join one of the several guided day tours that depart from Melbourne. You won’t have to worry about how to get there or finding your way around when you arrive.  You will also have an experienced guide that will be able to transport you directly to the many attractions of The Grampians, with some interesting stops along the way.

      Day tours of The Grampians can include guided walks to waterfalls, lakes and scenic lookouts. Experience close encounters with native wildlife, discover a rich variety of plant life and learn about the history and Aboriginal culture of the area.

      Small group Grampians day tour from Melbourne

      Full day Grampians tour from Melbourne

      Coming from Melbourne Airport?

      If you are coming to Melbourne by air, see our guide to transport between Melbourne Airport and the city centre.  Once in Melbourne’s city centre, choose from the above options to get to The Grampians.

    • Caravans and motorhomes in Victoria

      CaravansSome travellers seek holidays where they can truly charter their own destiny and who want to take their accommodation with them as they travel around Victoria. Caravans, campervans and motorhomes are an ideal option for this purpose.

      Caravans

      A caravan is a mobile home on a trailer, towed behind a vehicle. It is equipped with bedding and cooking facilities and many also feature a shower and toilet.

      When travelling in Victoria with a caravan, you can stay overnight at designated camping areas with basic facilities, or pull into one of the state’s hundreds of caravan or tourist parks. These parks vary widely in their facilities, but all provide, as a bare minimum, electric power connections, communal cooking and bathroom facilities. Some provide ensuite sites where your van is parked beside a private bathroom reserved for your use only.

      Many caravan parks have developed into fully-appointed resorts set within landscaped grounds that also offer luxury cabin accommodation, a huge range of family-friendly recreational facilities and onsite activities for guests.

      Locate caravan parks in Victoria by going to accommodation search and selecting caravan park in the preferred accommodation style box.

      Campervans and motorhomes

      Campervans and motorhomes are vehicles which provide transport and accommodation all in one.

      A motorhome is typically built on a truck or bus chassis and provides fully self-contained and reasonably spacious accommodation including kitchen and bathroom facilities. A campervan is generally a smaller vehicle in the style of a van, a bit tighter on space, which is fitted out with basic living facilities.

      Motorhome and campervan rentals range from budget to luxury and can sleep between 2 and 6 people. Motorhomes usually do not require anchor to a caravan park-type facility because they are fully self-contained, whereas some of the smaller campervans are more suited to the traveller who expects to end each day in a caravan or camping ground spot where they will find toilet and shower amenities that are not contained within their campervan sleeper.

      Some campervan and motorhome hire companies which have depots in Victoria are:

      If you’re thinking about planning a campervan holiday, have a read of 101 Campervan Tips.

    • Accommodation in Victoria for disabled or mobility impaired travellers

      DisabledIf you or your family have mobility impairments, there are a number of accommodation options throughout Victoria that may suit your needs.

      Hotels and motels are often able to cater for disabled and wheelchair-bound visitors thanks to their modern layout, lifts and the use of ramps instead of stairs.  A growing number of larger hotels, motels and apartments will have certain rooms designed to accommodate those who may need extra space or aids.

      One of the biggest issues for those seeking suitable accommodation is the huge variability in what is classified as “disabled access”, “wheelchair accessible”, or other similar terms. As such, it is always advisable to contact these establishments prior to making a booking to ensure that the facilities are suitable for your level of mobility and requirements.

      When enquiring about room suitability, you may want to ask about:

      • Doorway widths – both internal and external
      • How easy doors are to open
      • The height of door handles and light switches
      • The height of the bed – some may be too high
      • Whether there is enough space on the side of the bed to permit you to easily get into it
      • Easy to reach hanging space in closets
      • Hand rails in the bathroom
      • Shower chairs and raised toilet seats

      As well as enquiring about the suitability of the room you plan to stay in, you may also need to ask further questions about the property as a whole.  For example:

      • Is there suitable parking close by or designated disabled parking spots in a convenient location?
      • Can you access the reception area easily?
      • Are there automatic opening doors at the entrance and throughout the property?  This may be an issue for those who are travelling alone and don’t have someone on hand to help them with heavy or large doors.
      • Is there elevator access to all public areas in multi-storey properties?  You may be able to easily get to your room, but you may not be able to easily get to some of the facilities if access is poor.

      To find accommodation in Victoria which offers facilities for those with disabilities, go to accommodation search page on the Travel Victoria website and in the facilities section select disabled access along with other requirements you may have. This will list all establishments which can cater, to some extent, for guests with mobility impairments.  Don’t forget that when enquiring or booking your accommodation, it is important to make mention of your specific access requirements to ensure the establishment is able to meet your needs.

       

    • Car hire in Melbourne and Victoria

      Car hireVictoria is a diverse state with a multitude of attractions in both Melbourne and the state’s regional areas. When it comes to getting around, public transport isn’t always able to take you everywhere, and it may not always be convenient.  So if you come to Victoria without your own vehicle, hiring a car is a good option to get the most out of your visit.


      Arriving by air

      Most people coming to Victoria by air will land at Melbourne Airport which is located around 20 kilometres north-west of the city. This is Victoria’s only international airport and a major hub for domestic flights.

      The major international hire car companies of Avis, Budget, Europcar, Hertz and Thrifty all have booking desks inside the airport terminal buildings, along with Australia’s own Redspot.

      Compare car hire at Melbourne Airport

      Car hire depots are also located at several smaller regional airports in Victoria:


      Arriving by boat

      If you are coming to Melbourne by sea, you will dock at Station Pier in Port Melbourne. Most arrivals will be aboard the Spirit of Tasmania which is a passenger and car ferry that runs services to and from Tasmania on almost every day of the year and sometimes twice a day during peak season.

      While there are no car hire depots located at Port Melbourne, cars can be hired from depots nearby which are easily reached either by taxi or public transport.

      Car hire near Port Melbourne


      Arriving by train

      There are two interstate passenger train lines that enter Victoria and extend to Melbourne. The Overland service runs between Adelaide and Melbourne while the XPT runs between Sydney and Melbourne. All these trains terminate at Southern Cross Station in Melbourne.

      Car hire depots for Avis, Budget and Europcar are located at Southern Cross Station, while depots for other car hire companies are located very close by, either walking distance or a short tram or taxi ride away.

      Car hire near Southern Cross Station


      Getting the best deal

      Most people don’t have too much loyalty to car hire brands, so whoever offers the best deal which matches the renter’s requirements will usually get the deal.

      To save individually comparing rates between all the major car hire companies in Melbourne and Victoria, simply use the comparison tool below. Using your specified pick-up location and hire dates, it will display car hire availability from all the major providers.

      Compare all car hire in Victoria


      Should you pick up a hire car from the airport or elsewhere?

      For those arriving by air, obviously the most convenient option is to pick up your hire vehicle at the airport. Car hire check-in desks are located within the terminal building, and the car you book is waiting for you at one of the closest car parks, usually just a few steps away.

      Airports are regarded by most car hire companies as premium locations, so you will end up paying extra for the convenience of picking up your vehicle there.  If you want to save a bit of money, compare the cost of picking up your hire vehicle at the airport with a location that is either convenient to where you are staying or easily accessible by public transport.  Particularly for long rental periods, the savings can be quite substantial, even when you factor in the cost of transport between the airport to the depot.


      Will others be driving your hire vehicle?

      It is important to consider whether people other than yourself will be driving the rental vehicle. This may be relevant if you are planning a trip away with your partner, family, friends or business associates.

      Some hire car companies allow you to nominate additional drivers at no cost, while others will charge extra fees.

      Hire car company Fees for additional drivers Exemptions from fees
      Avis None
      Budget None.
      Europcar $5.75 for each additional driver, capped at $28.75 for the whole rental period.
      Hertz $5.50 for each additional driver, capped at $27.50 for the whole rental period. Immediate family members, employers or employees.
      Redspot $5.50 for each additional driver, capped at $33.00 for the whole rental period. If the rate level you have selected is the “top dog” all inclusive rate.
      Thrifty $5.50 for each additional driver, capped at $27.50 for the whole rental period. Corporate club and auto club members hiring vehicles pay no additional driver fees.

      What sort of insurance should you take?

      All cars you hire are insured against accidents. They also include roadside assistance for use in emergencies.

      If your vehicle is involved in an accident, you will need to pay an insurance excess fee, which can be several thousands of dollars depending on the type of vehicle and if it was a single vehicle accident.

      As well as accidents, any damage you cause to the vehicle that requires repairs, such as windscreen or tyre replacement, will also need to be paid for.

      Hire car companies usually offer add-ons whereby you can pay an extra daily charge to reduce or completely eliminate the cost you would normally occur in the case of an accident or vehicle damage. These add-ons can inflate the daily hire charge by up to 50%, so it is important to consider some economical options if you wish to avoid paying out large sums of money in the event of an accident or damage to the vehicle.

      If you only have the vehicle for a day or two, the simplest and cheapest way may simply be to accept the hire car company’s offer of paying more to eliminate excess charges.

      If you are hiring a vehicle for more than a couple of days, a cheaper option is to take out independent travel insurance.  Most general travel insurance plans include hire car excess charges, although you will need to verify they will cover the full amount as they usually set a limit. In fact, you may already have travel insurance arranged for your trip, so why not take advantage of all its features, including coverage for hire car excess fees.


      How to pay for toll roads

      In Melbourne there are several toll roads which you may use during your travels. Fortunately you shouldn’t have to worry about paying those tolls as vehicles hired through most hire car companies are registered with toll road operators.  This ensures you will be automatically billed for toll road usage.  This billing process will differ between hire care companies.

      For Avis, Budget, Europcar and Thrifty, as well as incurring the actual cost of using a toll road, there is also a $3.30 daily service fee which is charged only on the days you use a toll road.

      Redspot simply add a $1.43 fee to every toll charge you accumulate.  For a single trip in a day this is good value, but it can end up getting expensive if you make multiple toll road trips within a day. Note that when booking a vehicle, if you select the “top dog” all inclusive rate, then all toll road usage is covered an no additional cost.

      Hertz operate quite differently and offer unlimited toll road usage with a fixed daily charge of $14.30 which applies to every day of rental period whether you use toll roads or not.  Alternatively, you can opt for an arrangement whereby you pay an upfront $16.50 administration fee and then you are automatically billed only for usage. This is recommended for longer term hiring or when you don’t expect to use toll roads every day.


      Fuel options

      When picking up the vehicle, it will have a full tank of fuel. Three options are usually available when returning the vehicle.

      1. Pay for a whole tank of fuel. This mean the hire car company assumes you will return the vehicle with an empty tank, so you will be charged for a full refueling, no matter how much is left. In reality, it is impossible to return a vehicle with not one drop of fuel left in it, so this can be an expensive option, particularly if you have a significant amount of fuel left in the vehicle, although usually the cost charged for a whole tank of petrol will be very competitive.
      2. Pay a “fill up” charge.  You can return the vehicle with any amount of fuel left in the tank, and you will only be charged to fill it up. While this may seem an attractive option, the cost per litre and fill up charge will be much more than what it would cost for you to buy fuel yourself.
      3. Return the vehicle with a full tank.  This is the cheapest option if you have the time, and if a petrol station is located not too far away from the car hire depot. That way you only pay for exactly the quantity of fuel you use.

      Are you guaranteed to get the car you booked?

      When looking at types of cars offered by the rental companies, they will tend to classify cars by their size, style, number of seats and luggage capacity by using terms such as “compact”, “intermediate”, “standard” or “full size”.  They usually provide an illustration of an example car that fits that size.

      It is important to note the clause that says “or similar”. Car hire depots usually have various models within each category, so depending on availability, you can’t be guaranteed to get exactly the model advertised.  If you do have a specific preference for a model or a vehicle colour, make the hire car company aware of that at the time of booking and they may be able to arrange it when you pick it up.

      There are some vehicle models which you can be guaranteed to get when booking, but these are usually if you hire prestige or sports vehicles.

    • Dog-friendly holiday accommodation

      Dog-friendly holiday accommodation

      Did you know that in Australia, there are more pets than people?

      Pets are very important to people in today’s society. Among other things, they provide companionship and positively influence the lives of their owners and families.

      When it comes to dogs, Australians love their canine friends. In fact, 39% of households across the nation own a dog.

      Dog on beachAbout 20% of dog owners take their pets with them on holidays, and this percentage is on the rise. If people take their dogs to parks, the beach, or on day trips, why not for overnight stays away from home? It also means there is no need to use pet-minding services or expensive boarding facilities when pet owners want to go away.

      One of the issues when going on holidays with a pet is finding suitable dog-friendly accommodation. Properties that advertise themselves as being dog-friendly can actually be quite varied in the facilities provided and the rules that apply to pets staying with their owners.

      It is important to keep in mind that accommodation that is specified as being dog-friendly doesn’t automatically permit dog to come inside and snuggle up in bed with their owners. Not everyone sleeps with their pets, and some don’t even let their pets inside the family home, so accommodation that has strict conditions may actually be perfectly suitable for some holidaymakers.

      OUTSIDE ONLY DOGS

      Outside dogAround 24% of pet dogs are exclusively kept outside the family home. Therefore accommodation which permits dogs, but only if they are kept outside, can offer a very suitable place to stay for a significant number of dog owners. These properties may provide pets with a kennel in a sheltered outdoor area and a securely fenced area for dogs to run around within.

      INSIDE & OUTSIDE DOGS

      65% of pet dogs spend time both inside and outside the family home. Some of those dogs may be permitted inside the home only under supervision and may actually still sleep outside. There are a significant number of holiday properties that welcome pets inside, but only in designated areas, such as within rooms that have hard floors. They may also have restrictions with regards to dogs sleeping on soft furnishings or on beds. For a dog that spends time both inside and outside, these restrictions may be quite suitable.

      INSIDE ONLY DOGS

      Inside dogAbout 11% of pet dogs are always kept indoors. In such cases, it is important to find dog-friendly accommodation that not only allows pets to come inside, but also to sleep inside. Such accommodation may either provide a designated area inside where the dog can sleep, a dog bed, or even allow dogs to sleep on human beds with their owners.

      CARAVAN PARKS

      Caravan ParksA number of caravan parks or holiday parks are dog-friendly. However, restrictions can vary significantly. Managers need to balance the needs and comfort of those guests with pets and those without, particularly due to the size of some of those parks and the large number of guests. Some parks may only permit dogs with site bookings, so guests would need to keep their pet on a leash within the area around their caravan or tent. A few parks have dedicated dog-friendly cabins which not only permit pets inside, but also provide a private fenced area around the cabin for dogs to run around in.

      HOTELS & MOTELS

      Hotels & motelsIt can be challenging to find a  hotel or motel that allows you to bring your dog inside with you, however some managers have set aside rooms which are dedicated for those with pets. If you are happy for your canine companion to stay outside, a number of motels can cater for pets, with sheltered and secure outdoor areas, although owners may need to bring their own pet bedding.

      BED & BREAKFASTS

      Bed & breakfastsBed & breakfasts can be quite welcoming of people travelling with dogs as often their managers have pets of their own living on the property with them. As most dogs are fairly social, it might be quite a treat for your pet to have a new companion to interact with during their stay. While you may develop a friendship with your B&B host, your pet may end up bonding closely with the resident canines.

      HOLIDAY HOUSES, UNITS & COTTAGES

      Holiday houses & cottagesSelf-contained accommodation, such as holiday homes and cottages, usually have plenty of room inside and outside, making them an ideal choice for those travelling with dogs. Many holiday homes are welcoming of those with pets, and usually they have a securely fenced yard so your pet can wander around the garden safely. Some properties also allow pets inside, however you should always confirm if there are any out of bounds areas or rules that need to be adhered to.

      WHAT DOG-FRIENDLY MEANS

      Keep in mind that dog-friendly doesn’t always mean dogs can come inside, sleep on furniture, or be provided with complimentary bedding and treats. There may be a number of conditions that a property owner puts in place for the comfort and benefit of current and future guests, as well as other people in the vicinity.

      Different dogs and their owners have different needs, so not every property listed as being dog-friendly is suitable for you and your pet. That’s why it is important to contact accommodation managers prior to booking to discuss you and your pet’s specific requirements.

      Statistics related to pets in this posting are relevant to Australia only, and have been taken from the Animal Health Alliance (Australia) report which uses a number of resources, including Galaxy Research and the Australian Bureau of Statistics.