Author: Travel Victoria management team

  • Environmentally friendly accommodation in Victoria

    Environmentally friendly
    We can all take steps to protect the environment when travelling or on holidays

    It’s now becoming easier when staying or holidaying in Victoria to ensure that your activities impact as little as possible on the environment. By selecting environmentally friendly accommodation, you can do your bit to reduce waste and conserve the resources of our planet.

    Ecotourism Australia provides certification for tourism operators that are environmentally, socially and economically sustainable. This assures travellers that the accommodation they are staying at, or the tour they are going on, is backed by a strong and well-managed commitment to sustainable practices.

    Eco certified operator
    The “eco certified” logo

    Look out for the Eco Certified logo or visit www.ecotourism.org.au to search for certified operators.

    There are several levels of certification, with the highest being Advanced Ecotourism. This is awarded to the country’s foremost and innovative operators.  In Victoria. only a small number of accommodation properties have achieved this certification, and one of them is the very special Venus Bay Eco Retreat.

    Venus Bay Eco Retreat
    Venus Bay Eco Retreat – a certified nature retreat

    Venus Bay Eco Retreat offers a truly unique experience, nestled in secluded native bushland within the Gippsland coastal community of Venus Bay.  It’s well away from the tourist crowds, yet within each reach of panoramic beaches and tranquil wetlands.

    The retreat can sleep up to 5 people and is decorated with colours which are inspired by the surrounding forest. It is well-equipped and features a kitchenette, sound system, quality linen, certified organic bathroom products, certified organic breakfast provisions stocked up on arrival, and the use of The Cobb – an eco-friendly outdoor roasting oven and BBQ.  The retreat is ideal for couples, families and small groups.

    As the Venus Bay Eco Retreat is a climate-action certified business, guests are encouraged to reduce landfill waste. Vegetable scraps can be composted and recyclable waste is collected.

    Yoga mats are provided in the retreat, while massages and organic hair and beauty treatments are available nearby and can be booked in advance for guests.

    Blue Wren
    A blue wren – one of many varieties of birds you may spy at Venus Bay Eco Retreat

    Discover nature when staying at Venus Bay Eco Retreat.  The property is home to kangaroos, wallabies, wombats, abundant bird life, echidnas, lizards and ringtail possums. You may be lucky enough to spot some unusual native creatures including as micro bats, native bees and pygmy possums.

    Live simply with respect for nature and stay at eco-friendly accommodation!

    Discover more environmentally-friendly accommodation options when staying in Victoria.

  • Chasing the sun in Victoria

    Sunset
    Sunset at the beach

    Despite the small size of Victoria compared to other states in Australia, there can be significant variations between the lengths of days, sunrise and sunset times, and actual periods of sunshine.

    Do you like things early?  Then Mallacoota is the place to be. Of all the towns in Victoria, it has the earliest sunrise at 5:36am around the 21st of December.  Mallacoota is also known for its early sunsets in winter – the sun will dip below the horizon at just 4:50pm on the 21st of June.

    Perhaps you like things late? Then head to Portland, in the far west of the state. Sleep in during those chilly winter mornings, with sunrise at a leisurely 7:51am on the 21st of June. Fast-forward 6 months, and you’ll definitely make the most of those balmy summer nights with sunset not occurring until 8:57pm.

    If you want to minimise or maximise the actual hours of daylight you experience, then it’s a toss up between the remote southern coastal extremes of Cape Otway and Wilsons Promontory.  For those craving light, visit Cape Otway and enjoy the longest day in the state on the 21st of December – 15 hours and 4 minutes. For those that love the nocturnal way of life, then Wilsons Promontory comes in with just 9 hours and 25 minutes of daylight on the 21st of June, resulting in a really long night of around 14½ hours.

    Mildura
    Mildura on the Murray River – the sunniest area in Victoria

    Of course, daylight hours for sun lovers means little if there’s cloud cover. The best places in Victoria to maximum your sun exposure are the towns along the Murray River from Wodonga westwards. The pick of the crop is Mildura which typically enjoys more sunshine that any other area in Victoria during those short winter days.

  • Station patronage on Melbourne’s rail network

    Each financial year, passenger numbers at each of Melbourne’s railway stations is collated and published by Public Transport Victoria.

    Public Transport Victoria

     

    The table below shows the top 20 most used Melbourne railway stations in the 2011/2012 financial year (1st July 2011 to 30th June 2012), with a comparison on how each of those stations fared from last year.

    Rank Change
    this year
    Station Millions of
    passengers
    1   Flinders Street 26.187
    2   Southern Cross 16.828
    3   Melbourne Central 14.333
    4   Parliament 10.734
    5   Flagstaff 4.982
    6 +1 Footscray 4.199
    7 -1 Caulfield 4.065
    8   Box Hill 2.743
    9 +3 Dandenong 2.658
    10 -1 Frankston 2.472
    11   South Yarra 2.399
    12 -2 Glenferrie 2.356
    13 +1 Richmond 2.070
    14 -1 Camberwell 2.052
    15   Sunshine 1.981
    16   Glen Waverley 1.801
    17   Oakleigh 1,760
    18 +3 Clayton 1.721
    19 +4 Laverton 1.716
    20 +2 Essendon 1.671

    The top 5 busiest stations are all the ones that immediately service the Melbourne CBD. They are the above-ground stations of Flinders Street and Southern Cross, plus the City Loop underground stations of Parliament, Melbourne Central and Flagstaff.

    Of all the stations that were open for the entire 12 months of last financial year, Wattle Glen (on the Hurstbridge line) and Officer (on the Pakenham line) were the least used.

    For the full patronage data for every single railway station over the last four financial years, see Melbourne metropolitan station by station patronage data.

  • End of freeway destinations from Melbourne

    Map of Victoria
    Driving from Melbourne to the end of its freeways in regional Victoria

    If you’re in Melbourne, you may decide that for a hassle-free and non-stop drive into regional Victoria for a day out or extended stay, you’d like to travel to the end of one of the city’s several freeways.  Let’s see where you can go.


    M1 – MONASH FREEWAY / PRINCES FREEWAYto YARRAGON

    Follow the Monash Freeway through Melbourne’s south-eastern suburbs, then eastwards from Berwick towards Gippsland where it changes its name to the Princes Freeway.  Exercise caution when driving along the section between Nar Nar Goon and Longwarry North – the freeway drops to a lower standard and includes several busy level road crossings, but you won’t have to stop at those.  Eastwards from Longwarry North, the freeway returns to a high standard again, and the speed limit rises to 110 km/h.

    If you’re hungry along the way or need fuel, service centres with direct access to both sides of the freeway are located at Officer and Longwarry North.

    Yarragon
    Yarragon – a tourist village located 116 kilometres from Melbourne

    The freeway ends at the charming town of Yarragon where you’ll stop at your first set of traffic lights since leaving Melbourne. This tourist village features an attractive strip of shops which overlook an extensive garden with manicured lawns, colourful flowers, a rotunda and lots of seating. Browse through antique and craft shops, drop into the Town & Country Gallery, or treat yourself to some refreshments or a meal at the local hotel or one of Yarragon’s cafes or restaurants. Yarragon is set against the backdrop of the Strzelecki Ranges, so you can take a scenic drive southwards from the town up into the hills.


    M11 – PENINSULA LINK / MORNINGTON PENINSULA FREEWAYto ROSEBUD

    Depending where you are in Melbourne, you can access Peninsula Link and the Mornington Peninsula Freeway by starting off on either the Monash or Eastern Freeways, then using EastLink (a toll road) to reach the start of Peninsula Link at Seaford.

    The high-standard Peninsula Link and Mornington Peninsula Freeway heads inland through the rolling countryside of the Mornington Peninsula, squeezes between the towering peak of Arthurs Seat and the beach-side suburb of Dromana, then arrives at the Jetty Road roundabout in the residential area of Rosebud.  Head northwards along Jetty Road for just over one kilometre and you’ll reach the commercial centre of Rosebud, which is separated from the beach by a bushy foreshore.

    Rosebud
    The beachside town of Rosebud – 73 kilometres from Melbourne

    Rosebud is one of the largest centres on the Mornington Peninsula, with an extensive array of shops fronting Point Nepean Road, the Rosebud Plaza Shopping Centre and several major supermarkets. One of Rosebud’s interesting features is the extensive foreshore reserve which acts as a thick buffer along the beach. This reserve is home to picnic areas, community facilities and designated camping areas in some of the bushy sections. Rosebud is excellent for swimming with the calm and shallow waters of the bay making it ideal for children and families. For surfers, the ocean beaches fronting Bass Strait on the other side of the Mornington Peninsula, such as Gunnamatta and St Andrews, are a short drive away.


    M1 – WEST GATE FREEWAY / PRINCES FREEWAYto GEELONG

    Head westwards along the West Gate Freeway, crossing the iconic West Gate Bridge which spans the Yarra River and surrounding industrial areas.  The road then becomes known as the Princes Freeway as it heads south-west towards Geelong.

    Service centres are located on both sides of the freeway between Little River and Avalon Airport, providing a convenient location for topping up with fuel or grabbing a coffee to keep you going.

    The Princes Freeway skirts around the edge of Geelong’s sprawling suburbs and reverts to standard highway conditions in Geelong’s outer south-western suburb of Waurn Ponds, with several freeway exits providing access to Victoria’s second largest city.

    Geelong
    Geelong – the city on the bay, 75 kilometres from Melbourne

    The city centre of Geelong fronts the waters of Corio Bay where there is an attractive waterfront precinct, a sandy beach, safe swimming enclosure and plenty of boating activity. Attractions galore can be found within Geelong including the National Wool Museum, Geelong Performing Arts Centre, several galleries, botanic gardens and the beautiful parkland along the Barwon River. Shopaholics will be right at home in Geelong, with its extensive collection of retail stores on the streets of the city centre, plus a selection of undercover shopping centres. Further afield, Geelong is the gateway to the emerging Bellarine Peninsula and of course Victoria’s internationally famous coastal drive, the Great Ocean Road.


    M8 – WESTERN FREEWAYto BALLARAT

    Access to the start of the Western Freeway is via the West Gate Freeway (M1) and/or the Western Ring Road (M80).  The high-standard roadway heads through Melbourne’s western suburbs on its journey westwards. Take care when driving on the section between Rockbank and Melton as there are several local roads which have direct level crossing junctions with the freeway. You’ll travel through the scenic valleys and farmland surrounding Bacchus Marsh, then on the eastern outskirts of Ballarat, the freeway standard drops again at Warrenheip with several local road crossings near a group of service stations.

    The Western Freeway skirts around to the north of Ballarat, and there are several freeway exists which lead into the city centre and suburbs. The freeway ends to the west of Ballarat and becomes the Western Highway.

    Ballarat
    Ballarat, the city of gold, 113 kilometres from Melbourne

    Ballarat is a city of grand architecture and many attractions due to its rich gold mining heritage back in those “gold rush” days of the 1850s. Re-live those days by visiting Sovereign Hill – a recreated gold township with activities for everyone of all ages. Visit the Museum of Australian Democracy at Eureka which commemorates the miners’ rebellion which is regarded as the birth of democracy is Australia. Other attractions include the Ballarat Aviation Museum, Bird World, the Ballarat Wildlife Park, Kryal Castle and Her Majesty’s – one of Australia’s historic theatres. There’s plenty of shopping in Ballarat, and if you want some time out, head to the beautiful botanic gardens and the parkland which surrounds Lake Wendouree.


    M79 – CALDER FREEWAYto BENDIGO

    The Calder Freeway commences in Melbourne’s northern suburb of Essendon, and drivers can enter it either via the CityLink section of the Tullamarine Freeway (a toll road) or the Western Ring Road (M80).  As the freeway reaches Melbourne’s outskirts, take care around the Calder Park area as there are several level road crossings which intersect the freeway.

    The Calder Freeway heads north-west from Melbourne and crosses the Great Dividing Range at Macedon.  It doesn’t quite make it to Bendigo, dropping down to highway standard north of Harcourt, however it’s still a non-stop journey along the Calder Highway through the Greater Bendigo National Park and to Bendigo’s far southern suburb of Kangaroo Flat where you’ll stop at your first traffic light since Melbourne.

    Bendigo
    Bendigo, the jewel in Victoria’s crown – 148 kilometres from Melbourne

    Bendigo, like Ballarat, is a city of grand architecture and wealth thanks to its rich gold mining history.  Bendigo and its suburbs are ringed on most sides by bushland, creating the impression of a city within a forest.  Within this city you can go underground into a real mine at the Central Deborah Gold Mine, take a trip through the city on its famous “talking tram”, get hands-on at the Discovery & Technology Centre and connect with the heritage of Bendigo’s Chinese people at the Golden Dragon Museum. Beautiful gardens are a feature of Bendigo and highlights including Rosalind Park with its lookout tower, Lake Weeroona and the White Hills Botanical Gardens.


    M39 – GOULBURN VALLEY FREEWAYto SHEPPARTON

    The Goulburn Valley Freeway starts 100 kilometres north of Melbourne, just outside of Seymour. Access from Melbourne is via the CityLink section of the Tullamarine Freeway (a toll road) and/or the Western Ring Road (M80), then head north along the Hume Freeway (M31) until you reach the exit to the Goulburn Valley Freeway.

    The Goulburn Valley Freeway continues its journey northwards, roughly following the Goulburn River and drops down to highway standard on the southern outskirts of Shepparton as it makes its way into the city centre.

    Shepparton
    Shepparton, in the heart of Victoria’s prime fruit-growing district – 176 kilometres from Melbourne.

    Shepparton is located within one of Victoria’s richest fruit-growing districts and is home to SPC Ardmona which has a factory direct sales outlet which is open to the public.  Shepparton has a strong cultural background and the city is home to museums, galleries and festivals.  There’s an extensive shopping precinct in Shepparton with its heart being the Maude Street Mall. If you’ve got kids, take them to Kids Town – one of Australia’s best community playgrounds. Natural attractions in Shepparton include Victoria Park Lake, on the highway just south of the city centre, the Goulburn River and the reserves and forests which line this iconic waterway.


    What about the Hume Freeway (M31), you may ask? This freeway-standard roadway continues non-stop from Melbourne’s northern suburbs and across the Murray River into the neighbouring state of New South Wales, thus there is no end point for this freeway in Victoria. When the Holbrook bypass opens later in 2013, you’ll be able to drive from Melbourne to Sydney without stopping, although you should stop regularly for rest breaks of course.

  • Holiday Great Ocean Road & www.holidaygreatoceanroad.com false billing scam

    Accommodation businesses operating within the Great Ocean Road region in Victoria have been on the receiving end of a false billing scam. It has been operating since 2012, resulting in bills being sent out for unauthorised advertising on a tourism website.

    Invoices are being sent out by Holiday Great Ocean Road for advertising on the www.holidaygreatoceanroad.com website.  A sample of a typical invoice they post out in the mail is shown below.

    Invoice - Holiday Great Ocean Road - www.holidaygreatoceanroad.com
    An example of an invoice sent out by Holiday Great Ocean Road – www.holidaygreatoceanroad.com (recipient’s details blanked out)

    Note the key characteristics of this invoice:

    1. It originates from a company titled Special Days Pty Ltd which is based in Sydney
    2. The company’s ABN is 37 086 159 211
    3. Their postal address is PO Box 4050 Parramatta NSW 2124
    4. Their billing enquiry phone number is 1300 656 789
    5. Their FAX number is 1800 198 388
    6. The invoice amount is $108.90 (i.e. $99 plus GST)
    7. The advertising commencement date, conclusion date or duration is not stated
    8. In order to convince the recipient of its authenticity, the “reference” box states the name of who has apparently authorised the listing, usually without a surname

    Most people who receive an invoice like this never actually signed up for a listing with Holiday Great Ocean Road.  The first they find out about it is when a bill arrives in the mail. If they ignore the bill, they may receive more of the same invoices in the future.

    Despite the fact an advertisement on Holiday Great Ocean Road has usually never been ordered by the recipient of the invoice, a cover letter is included which includes the following claims:

    1. “I emailed you several times and phoned your business but I was unable to get a  response.”  This statement is generally false as most accommodation providers have never been contacted by phone or email prior to the invoice arriving in the post.
    2. “Once the listing is deleted you can lose your ranking on holidaygreatoceanroad.com for key words as well as your Google ranking as the site is optimized for your establishment.”  This is a very misleading claim. Firstly, the www.holidaygreatoceanroad.com website receives so few visitors (not even Alexa.com has any data for it at the moment) so it is unlikely that a listing, or lack of one, will make any difference to a business. Secondly, because www.holidaygreatoceanroad.com is so poorly ranked in Google, there is only minuscule Google ranking value provided in the form of a link to an accommodation provider’s own website.

    Accommodation listings on the Holiday Great Ocean Road website are typically created by copying information, including wording and photos, found on other websites that an accommodation provider is listed on.  This process may be automated which means vast numbers of listings can be created with very little time and effort. If this data collection process occurred a long time ago, it may mean information they are displaying can be quite out of date. This may negatively impact upon your business or mislead people who do happen to view your listing on the Holiday Great Ocean Road website.

    Unfortunately, some accommodation providers have paid the invoice for advertising they never ordered due to confusion over business names. The Holiday Great Ocean Road / www.holidaygreatoceanroad.com name and website address may be confused with a well-established business with exactly the same name but different website address – Holiday Great Ocean Road / www.holidaygor.com.au. It must be stated that the latter (www.holidaygor.com.au) is an award-winning and reputable accommodation booking service which has operated with the utmost of integrity since its commencement in 2002.

    It is extremely important that accommodation providers keep current list of all organisations they are advertising their accommodation with to ensure that any false bills, particularly those with similar names to reputable businesses, are quickly identified. Should there is any doubt about the authenticity of a bill, contact the sender and ask for proof of authorisation.

    For more information refer to the false billing scams information page on the ScamWatch website which has been set-up by the Australian Competition & Consumer Commission (ACCC).

    If you’ve unintentionally paid money to Holiday Great Ocean Road, or even if you just receive one of their unauthorised bills in the mail, you can lodge a report with the ACCC by visiting their report a scam page.  Specify “false billing” as the scam type in your report.

  • VIC Tourism & www.victourism.com.au false billing scam

    A new false billing scam is actively targeting those who manage accommodation properties in Victoria. Bills are being posted out for unauthorised advertising on a website which bears a name very similar to Tourism Victoria – Victoria’s official tourism body.

    Unauthorised bills are being sent out by VIC Tourism for advertising on the www.victourism.com.au website.  Below is a sample of an invoice they post out in the mail to many accommodation businesses.

    Invoice - VIC Tourism – www.victourism.au
    An example of an invoice sent out by VIC Tourism – www.victourism.com.au (recipient’s details blanked out)

    Note the key characteristics of this invoice:

    1. It originates from a company titled Accommodation Find which trades as QLDTourism.com and is located in Queensland
    2. The company’s ABN is 18 086 159 195
    3. Their postal address is PO Box 1601 Oxenford QLD 4210
    4. Their billing enquiry phone number is 1800 199 863
    5. The invoice amount is $95.00
    6. The advertising period is not specified, just the vague mention of a “12 month subscription”
    7. In order to convince the recipient of its authenticity, there is a box titled “authorisation name” that specifies the name of who has supposedly authorised the listing, usually without a surname

    To ensure that in the eyes of the law this tax invoice is regarded an optional invitation to advertise, there is wording on the invoice which states “this invoice is only payable if you wish to subscribe or renew your existing subscription for the product”.

    Most people who receive an invoice like this never actually signed up for a listing with VIC Tourism.  The first they find out about it is when a bill arrives in the mail. If they ignore the bill, they may receive subsequent invoices at regular intervals in the future.

    Accommodation listings on the VIC Tourism website are typically created by copying information, including wording and photos, found on other websites that an accommodation provider is listed on.  This process may be automated which means vast numbers of listings can be created with very little time and effort. If this data collection process occurred a long time ago, it may mean information they are displaying can be quite out of date. This may negatively impact upon your business or mislead people who do happen to view your listing on the VIC Tourism website.

    Leigh Harry, CEO of Tourism Victoria
    Leigh Harry, CEO of Tourism Victoria, urges all Victorian businesses not to fall for the ‘VIC Tourism’ false billing scam.

    The way the advertising bills have been sent out has convinced some accommodation providers into thinking that VIC Tourism is the Victorian government’s official tourism organisation Tourism Victoria. This has resulted in some people paying the bill because they believe they are registering their accommodation for world-wide exposure and endorsement through the state’s official tourism body.

    The chief executive officer of Tourism Victoria, Leigh Harry, has issued a strong warning through several media outlets to all businesses in Victoria to be on the look out for what he describes as “a dodgy letter and invoice” which seeks payment for an unsolicited 12-month listing on the unofficial and low-traffic Vic Tourism website.  Mr Harry has warned that the letters and invoices being sent out by Vic Tourism are “a scam”, and they are not related in any way whatsoever to Victoria’s official tourism organisation.

    It is critically important that all accommodation providers keep an accurate list of all organisations they advertise their accommodation with. This ensures that any false bills, particularly those with names very similar to official organisations, are quickly identified. If there is any doubt about the authenticity of a bill, contact the issuer immediately and ask for proof of authorisation.

    For further information, refer to the false billing scams information page on the ScamWatch website which has been set-up by the Australian Competition & Consumer Commission (ACCC).

    If you have inadvertently paid money to VIC Tourism, or even if you just receive one of their unauthorised bills in the mail, you can lodge a report with the ACCC by visiting their report a scam page.  Specify “false billing” as the scam type in your report.

  • Accommodation VIC & www.accommodationvic.com.au false billing scam

    A false billing scam which began in 2010 is still targeting accommodation providers in Victoria. It involves sending out bills for unauthorised advertising on a travel website.

    The unauthorised bills are sent out by Accommodation VIC for advertising on the www.accommodationvic.com.au website.  Refer below to a sample of the invoices they post out in the mail to accommodation businesses.

    Invoice - Accommodation VIC - www.accommodationvic.com.au
    An example of an invoice sent out by Accommodation VIC – www.accommodationvic.com.au (recipient’s details blanked out)

    Note the key characteristics of this invoice:

    1. It originates from a company titled Special Days Pty Ltd which is based in Sydney
    2. The company’s ABN is 37 086 159 211
    3. Their postal address is PO Box 4050 Parramatta NSW 2124
    4. Their billing enquiry phone number is 1300 656 789
    5. Their FAX number is 1800 198 388
    6. The invoice amount is $99.00
    7. The advertising period is not stated, just a mention of an “annual website listing”
    8. In order to convince the recipient of its authenticity, the “reference” box lists the name of the person who has apparently authorised the listing, usually without a surname

    In order to legally disguise this tax invoice as an optional invitation to advertise, there is wording on the invoice which states “this invoice is only payable if you wish to subscribe or renew your existing subscription for the product”.

    Most people who receive an invoice of this type have never signed up for a listing with Accommodation VIC.  The first they find out about it is when a bill arrives in the mail. If they ignore the bill, they will typically receive another one sometime in the future, despite the fact wording on the letter attached to the bill states that the listing “automatically expires if unpaid”.

    It has been reported that at least one business who actually did end up paying the $99 annual listing fee then received another bill in the mail only 6 months later for another $99. As there are no starting and ending dates for the listing period specified on the invoice, just vague wording of an “annual website listing”, it is unclear exactly what period the listing fee covers.

    Accommodation listings on the Accommodation VIC website are typically created by copying information, including wording and photos, found on other websites that an accommodation provider is listed on.  This process may be automated which means vast numbers of listings can be created with very little time and effort. If this data collection process occurred a long time ago, it may mean information they are displaying can be quite out of date. This may negatively impact upon your business or mislead people who do happen to come across your listing on the Accommodation VIC website.

    Some people simply pay the bill they receive because:

    1. They have recently taken over the business. When the bill arrives, they assume the advertising must have been ordered in the past by the previous owners and therefore the listing is effective and good value.
    2. The website name is similar to one that they currently list with.  In the confusion, they simply pay it, wrongly assuming it’s their authorised advertiser.
    3. They are too busy to spend much time investigating it.  Given that the bill is for a relatively small sum, they decide it is more cost-effective just to pay it and get it out of the way rather than conduct an extensive assessment of it.
    4. Competition with other accommodation listed. If other accommodation in their local area is displayed on the www.accommodationvic.com.au website, they may feel pressured to keep the listing.  However it is important to realise that not only are many of listings on Accommodation VIC unauthorised, but that website receives only a small number of visitors compared to other similar websites.

    It is important that accommodation providers keep an up to date list of all organisations they have advertised their accommodation with to ensure that any unauthorised bills are quickly detected. If there is any doubt about the authenticity of a bill, simply contact the issuer and ask for proof of authorisation.

    For more information refer to the false billing scams information page on the ScamWatch website which has been set-up by the Australian Competition & Consumer Commission (ACCC).

    If you’ve unintentionally paid money to Accommodation VIC, or even if you just receive one of their unauthorised bills in the mail, you can lodge a report with the ACCC by visiting their report a scam page.  Specify “false billing” as the scam type in your report.

  • Off the beaten path in Melbourne & Victoria

    Melbourne and Victoria offer a wondrous number of destinations ripe for exploration and enjoyment. While the city of Melbourne holds many different popular attractions, research the possibilities of going off the beaten path. Journey through the countryside and visit unique locations and experience once-in-a lifetime adventures.

    THE GREAT OCEAN ROAD

    Great Ocean Road
    The 12 Apostles rock formation on the stunning Great Ocean Road

    Considered one of the most scenic areas in southern Australia, the Great Ocean Road lies south-west of Melbourne along the coast. Driving on the road, visitors see an array of unusual rock formations jutting out of the shoreline or out of the water. One of those not be missed are the famous Twelve Apostles – although due to wave erosion, there are only 8 of these limestone stacks left standing. The area has sandy beaches and camp sites where holiday makers enjoy canoeing and kayaking or just exploring and photographing the landscape. Venture to the Great Otway National Park and hike through gorges while witnessing cascading waterfalls and encounter a series of caves. The park also serves as home to a myriad of wildlife including kangaroos and koalas.

    Great Ocean Road tours & activities

    HANGING ROCK

    Hanging Rock
    The view from Morgan’s Lookout near the summit of Hanging Rock

    The Hanging Rock Recreation Reserve lies in the middle of the Macedon Ranges, east of Woodend. This unique rock formation rises 718 meters above sea level and features a massive boulder suspended between other massive structures. A pathway leads into the expansive cavern beneath the hanging rock. The location remains a favourite destination for climbing and gaining a bird’s eye view over the landscape. The park also has a forest, creek and picnic grounds along with an interpretation centre and cafe. While hiking around the park, guests often see eagles, koalas and kookaburras along with possums and wallabies. The local Hanging Rock Winery welcomes visitors to sample a number of locally produced wines while enjoying the view of the Macedon Ranges and lush green rolling hills.

    HEALESVILLE SANCTUARY

    Koala
    A koala at the Healesville Sanctuary

    Unlike conventional zoos, the Healesville Sanctuary strives to defeat species extinction through a number of breeding programs. Set in a rural bush setting on the outskirts of Healesville, the sanctuary features animals native to Australia that range from cassowaries to Tasmanian Devils. The park offers various live demonstrations and feedings throughout the day to the delight of guests. Watch the abilities of the birds of prey or cuddle a koala. The facility hospital also provides an opportunity for viewing the newest park residents.

    TRAVELLING THROUGH VICTORIA

    Rather than flying to Melbourne or another location in Victoria, staying in a hotel and relying on public transport or tours for seeing the sights, consider creating a holiday while driving a campervan. Having a personal vehicle provides greater freedom to leisurely come and go wherever desired. Enjoy the great outdoors and spectacular scenery while staying in and exploring the many national parks around the area. Save money and calories while indulging in a home-made BBQ in the fireplaces provided at the camp sites. Caravanning also offers privacy. Sleep in without awakening from the noise created by other hotel guests. Conversely, when staying in rural locations, families or groups of friends need not worry about disturbing other guests. Take a road adventure in a caravan and make lasting memories.

    Campervan hire is a great way to explore Melbourne and Victoria. When thinking of campervan hire in Melbourne and Victoria, also take into consideration the state has quality camping parks with convenient facilities where people can rent a space for the night.

    Campervan
    Create the ideal holiday experience in Victoria by hiring a campervan

  • Careful with adding TripAdvisor widgets on your accommodation website

    TripAdvisor website
    Adding TripAdvisor widgets to your website? Think carefully.

    TripAdvisor is one of the most popular and influential travel websites. Many accommodation  managers have embraced the TripAdvisor concept, and actively monitor reviews that guests post. This allows them to view feedback and provide a “management response” to any reviews that deserve another point of view, so that prospective guests can make an informed decision.

    TripAdvisor allows you to implant “live” widgets on your website. There are a range of different types – some simply show that the accommodation is featured on TripAdvisor, while others go into more specifics, such as showing how many travellers gave a 5/5 rating.  The one you really need to watch out for is the “review snippets” widgets as it shows the last (5 by default) recent reviews.

    One of our clients has embedded the “review snippets” widget by TripAdvisor on their website. They are an acclaimed B&B – one of the top ranked their area. 90% of their reviewers have given them an overall “excellent” or “very good” rating. However, at this exact moment in time, this is what their “live” TripAdvisor widget is showing:

    TripAdvisor widget
    TripAdvisor review snippets live widget

    That widget is displayed prominently on every single page on their website for everyone to see.  2 out of the last 5 reviews are unfavourable.  After seeing the phrases “didn’t live up to expectations” and “terrible and over priced”, you can imagine some people won’t spend a second longer to delve any deeper, and they will simply look elsewhere. That means lost bookings.

    The problem here is those reviews have been taken out of context. While 2 out of 5 bad reviews are showing there, if you look at the bigger picture, that accommodation establishment has a total of 30 positive reviews out of a total of 33. In fact, half the reviewers gave the accommodation the highest possible score of 5 out of 5. Now that’s a pretty impressive achievement. Delve a little deeper, and each unfavourable rating has been followed up with a management response which casts significant doubt on the version of events described by the guests in question.

    It’s a big risk implanting the TripAdvisor recent review snippets widget on your website. Any bad reviews from the 5 most recent really stand out and contain no explanation other than some derogatory catch phrase which is sure to put some people off, no matter how good all the others are.  If you want to implant a TripAdvisor widget on your website, you’d be much wiser to choose one of the safer ones that don’t show the leading catch-phrase of guest reviews up-front. That way, if people want to see your reviews on TripAdivsor, they can go in and see the whole picture.

  • Travelling with your dog when on holidays

    On holiday with your dog
    Why not share your holiday with your dog instead of leaving them at home?

    In the past, dog owners who wanted to go on holidays had little choice but to either leave their pet at home with someone, take their dog to a boarding kennel, or leave it at a friend’s house.

    But did you know that many dogs enjoy holidays too, sometimes even more than their owners? So why not take your pet with you?

    These days, accommodation providers have become very sensitive to the needs of those who wish to bring their pet with them.  Some have provided designated rooms or cottages where owners can stay inside with their dog, while others have ensured that their property is securely fenced areas to safely contain pets. Some accommodation managers may not let your pet come inside, but they may provide a kennel on the verandah for your pet to sleep in.

    If you’re travelling within Victoria with your dog and are looking for accommodation, take a look at the Dogs On Holidays website. You will find:

    What is the most dog-friendly area of Victoria? Based on the number of accommodation listings on the Dogs On Holidays website, that region is Gippsland. Visitors to Gippsland simply love the pristine beaches – some are so secluded, you literally have them all to yourself. Then there’s the wide open spaces, mountains, forests and rivers – all things that most dogs will love when holidaying with their owners. That’s why there’s plenty of dog-friendly accommodation for both you and your pet when staying in Gippsland.

    In which town or city in Victoria can you find the highest concentration of dog-friendly places to stay? Tallying up the accommodation listings on the Dogs On Holidays website reveals that Rye, on the Mornington Peninsula, is where you and your dog will be spoilt for choice. At Rye, there are beaches where dogs are permitted to run around leash-free year-round at certain times of the day, ensuring your dog can have plenty of fun and exercise during your beach holiday.

    So with many accommodation providers now catering for pets, there’s now no excuse to leave your dog at home when you next have a on holiday!

    On the beach with your dog
    Dogs enjoy holidays too, so take your pet with you!