Careful with Victoria Tourism & www.victoriatourism.com.au listing renewals

A number of accommodation managers in Victoria have been receiving unsolicited emails requesting that they renew their listing on the Victoria Tourism website at www.victoriatourism.com.au. Before going any further, it is very important to note that Victoria Tourism is in no way related to the official government tourism organisation of Tourism Victoria.  In fact, the… Continue reading Careful with Victoria Tourism & www.victoriatourism.com.au listing renewals

Are organisations shunning email communications with the public?

Email is great for quick and easy communication, however some larger organisations are increasingly treating email from the general public as no more than a nuisance and give low priority to dealing with it. Let’s consider a recent situation we experienced.  While developing our Dogs On Holidays website, we wanted to create a page containing… Continue reading Are organisations shunning email communications with the public?

Treat emails with the same importance as phone calls

Imagine telephoning someone, and after they pick up the phone, they utter not one word back to you. You may regard it as the height of rudeness, but in today’s society where emails have replaced many phone conversations, non-responses to your messages can be common. Of course we’re not talking about email messages such as… Continue reading Treat emails with the same importance as phone calls

Why showcase your internet provider in your business email address?

Say a business has their own domain and website. How many times do you encounter businesses that publish their email address as being the one they were allotted by their internet service provider? For example, let’s say “Melbourne’s Best Apartments” has a website at www.MelbournesBestApartments.com.au. On their website, they advertise their email address as being… Continue reading Why showcase your internet provider in your business email address?