Category: Telephones
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Are organisations shunning email communications with the public?
Email is great for quick and easy communication, however some larger organisations are increasingly treating email from the general public as no more than a nuisance and give low priority to dealing with it. Let’s consider a recent situation we experienced. While developing our Dogs On Holidays website, we wanted to create a page containing…
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Treat emails with the same importance as phone calls
Imagine telephoning someone, and after they pick up the phone, they utter not one word back to you. You may regard it as the height of rudeness, but in today’s society where emails have replaced many phone conversations, non-responses to your messages can be common. Of course we’re not talking about email messages such as…